We understand the importance of providing a seamless experience for our customers, including clarity on our refund policy. Our policy is designed to accommodate various scenarios while ensuring fairness and transparency.
Chatbot Service:
- Refunds for our chatbot service are available within 14 days of the initial purchase date.
- To be eligible for a refund, the chatbot service must not have been used beyond an initial trial period, and no more than 10% of the service’s allotted interactions or features should have been utilized.
- Refund requests beyond the 14-day window may be considered under exceptional circumstances, subject to review by our customer support team.
Refund Processing Time:
- Upon approval of a refund request, please allow 5-7 working days for the refunded amount to be credited to your bank account. Processing times may vary depending on your financial institution.
How to Request a Refund:
- To initiate a refund request, please contact our customer support team with your order details and the reason for the refund. We will review your request promptly and provide further instructions.
Modifications and Cancellations:
- Customers have the option to modify or cancel their chatbot service subscription at any time. However, refunds for partial periods of service already rendered may not be available.
- Subscription modifications or cancellations should be made through our website’s user account dashboard or by contacting customer support.
Exceptions:
- In cases where the chatbot service fails to meet agreed-upon performance standards or encounters technical issues beyond reasonable resolution, refunds may be provided at the discretion of our support team.
We value your trust in our chatbot service and strive to deliver excellence in both product and customer service. If you have any questions or concerns regarding our refund policy, please reach out to us for assistance.